Assistance | dandrëa

The single most important thing you can do to lessen your clothes’ footprint is to use them for longer. Up to 25% of a garment’s environmental footprint happens after we buy it. That means the way we care for our clothes has a big impact on our planet. The best cared for garments–those that are passed on for generations – are the ultimate form of fashion luxury, if you ask us.

Here are some easy tips:

Wash less, air dry more.
Spot-clean stains.
Wash on lower temperatures to save energy and don’t use too much detergent.
Avoid dry cleaning and tumble drying when you can.
Remember to zip up your garments before washing to avoid damage.
Use washing bags to protect your garments.
Once you’re done with a garment, recycle it. Give it to a friend or a charity.

RETURNS

We hope you will love everything that you order from us, but if something isn’t quite right, you have 14 days to return, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it. We won't accept any items that have been worn, washed and have been subject to alterations of their original state at the time of delivery, with tags, and in its original packaging. For hygiene reasons, jewellery cannot be returned unless faulty.
You’ll also need the receipt or proof of purchase. Every return must be authorized beforehand and forwarded to our return address, fully tracked.
To start a return, you can contact us at dandreaclothing@gmail.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Remember, we create on-demand, so the new product have the same process and time of production.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.

We will publish the collection in different releases, with more new items every week.

All products are made to order so once you have placed your order, we produce it in our local ateliers, and takes 5 –10 days to be delivered.

Please also note that many of our products are unique. We have a limited amount of material available so as not to waste resources and to ensure that the garments are unique and almost unrepeatable. You will find all the features in the product description.

01 YOU PLACE YOUR ORDER

Indicate your size and consult the guide in case of doubt. Don't hesitate to contact us for advice.

02 BEGINNING OF THE PRODUCTION PROCESS

Depending on the product, production times are variable, we love the process, so we dedicate to each garment the time it needs.

03 SHIPPING OF THE ORDER

We will notify you once your order has been sent.

SHIPPING INFORMATION

Delivery times may vary depending on the destination and are summarized as follows:

Spain: 1-4 business days
Europe: 1-5 business days
Rest of the world: 5-10 business days

Please keep in mind that delivery times are approximations. Delays can occur due to factors like payment authorization, stock availability, and customs processing. The shipping cost for each order is automatically calculated and displayed at the time of confirming the purchase, ensuring that the customer approves it before proceeding with payment.

Shipping costs:

Zone 1: €4

Spain, Andorra

Zone 2 & 3: €8

Austria, Belgium, Bulgaria, Cyprus, Czechia, Germany, Denmark, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, United Kingdom, Gibraltar, Iceland, Monaco, Norway, Switzerland, Turkey.

Zone 4: €15

Croatia, Estonia, Azerbaijan, Kazakhstan, Mongolia, Qatar, Albania, Armenia, Belarus, Bosnia & Herzegovina, Georgia, Liechtenstein, Moldova, Canada.

Zone 5: $20

United States of America.

Zone 6: €25

Rest of the world.